Training and Manuals
Provider Manuals
- Allwell (Medicare) from Superior HealthPlan Provider Manual (PDF)
- Superior HealthPlan Nursing Facility Provider Manual (PDF)
- Superior HealthPlan STAR, STAR+PLUS, CHIP & STAR Health and STAR Kids Provider Manual (PDF)
- Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) Provider Manual (PDF)
- Ambetter from Superior HealthPlan Trainings, Forms and Manuals
How To
- Behavioral Health Outpatient Services: Prior Authorization Requirements (PDF)
- Check the Status of an Authorization Online (PDF)
- How to Use the Pre-Authorization Tool (PDF)
- Identify a Claim Number from Superior HealthPlan (PDF)
- Filtering Authorizations on the Secure Provider Portal (PDF)
- Request Prior Authorization for Incontinence Supplies (PDF)
- Request Therapy Prior Authorization for Nursing Facility Add-on Services (PDF)
- STAR Kids Long-Term Services and Supports (LTSS) Billing Matrix and Crosswalk Authorization Training (YouTube)
- STAR+PLUS Long-Term Services and Supports (LTSS) Billing Matrix and Crosswalk Authorization Training (YouTube)
- Submit Claim Appeals and Claim Attachments on the Secure Provider Portal (PDF)
- Submit Corrected Claims on the Secure Provider Portal (PDF)
- Submit Notification of Pregnancy on the Secure Provider Portal (PDF)
- Update Provider Demographic Information (PDF)
- Use the Medicaid Pre-Authorization Tool (PDF)
- Sign Up for the Provider Newsflash (PDF)
Training Documents
- Allwell (Medicare) from Superior HealthPlan Provider Training (PDF)
- Ambetter from Superior HealthPlan New Provider Orientation (PDF)
- Assisted Living/Residential Care/Adult Foster Care (PDF)
- Community First Choice (CFC) FAQ (PDF)
- Community First Choice (CFC) Provider Training (PDF)
- Comprehensive Billing Clinic (PDF)
- Cultural Competency & Health Literacy Training (PDF)
- Cultural Sensitivity (PDF)
- Daily Activity & Health Services (PDF)
- Daily Activity & Health Services (DAHS) Policy Update FAQ (PDF)
- Emergency Response Services & Home Delivered Meals (PDF)
- Hospital Provider Training (PDF)
- Jimmo v. Sebelius Settlement Agreement Provider Training (PDF)
- Jimmo v. Sebelius National Call – Summary of Questions Posed and Responses (PDF)
- LTSS Sample 1500s (PDF)
- NIA Provider Presentation (PDF)
- Nursing Facility Provider Training (PDF)
- Personal Attendant (PAS) & Home Health (PDF)
- Respite Care (PDF)
- STAR Health (Foster Care) Resources, including but not limited to the STAR Health Training, 3 in 30 and Texas Child and Adolescent Needs and Strengths (CANS).
- STAR Kids Long-Term Services and Supports (LTSS) Billing Clinic Training (PDF)
- STAR Kids Provider Training (PDF)
- STAR+PLUS Long-Term Services and Supports (LTSS) Billing Clinic (PDF)
- STAR+PLUS Medicare-Medicaid Plan - MMP (PDF)
- STAR/STAR+PLUS/CHIP Provider Training (PDF)
- Superior's Secure Provider Portal - Submitting an Institutional Claim (YouTube)
- Superior's Secure Provider Portal - Submitting a Prior Authorization (YouTube)
- Superior's Secure Provider Portal - Submitting a Professional Claim (YouTube)
- Texas Child and Adolescent Needs and Strengths (CANS) FAQ (PDF)
- Wraparound Training for Mental Health (MH) Targeted Case Management (TCM) /Rehab Providers